USE OF STATISTICAL METHODS OF QUALITY MANAGEMENT TO ESTIMATE PRODUCTION STABILITY

DOI 10.32651/202-92

Issue № 2, 2020, article № 14, pages 91-95

Section: Problems of agroeconomic researches

Language: Russian

Original language title: ИСПОЛЬЗОВАНИЕ СТАТИСТИЧЕСКИХ МЕТОДОВ УПРАВЛЕНИЯ КАЧЕСТВОМ ДЛЯ ОЦЕНКИ СТАБИЛЬНОСТИ ПРОИЗВОДСТВА

Keywords: QUALITY, SAFETY, CONTROL, STATISTICAL METHODS, COMPLAINT, DEFECTS, MANAGEMENT

Abstract: The article presents scientific studies to assess the stability of production and the level of defectiveness of food products (for example, meat products) produced in the agricultural production cooperative «Ermak» of the Omsk region. In order to study the degree of customer satisfaction with the quality of food products, an analysis of complaints on semi-finished products produced by agricultural production cooperative «Ermak»was carried out. For this, on the basis of studying the requirements for the quality and safety of semi-finished products, as well as the requirements for the process of their production, information on non-conformities is systematized in the form of a tree diagram. To assess the level of defectiveness, statistical control methods were used - a checklist for registering defective products and a Pareto chart. The most common defects of meat semi-finished products produced in the agricultural cooperative have been identified: extraneous taste, crumbly and tough consistency. The analysis made it possible to identify priority areas for increasing customer satisfaction, namely the unconditional fulfilment of product safety requirements and improvement of its organoleptic characteristics. Based on the Pareto diagram, an analysis of the possible causes of complaints has been carried out and measures have been proposed to reduce their number, which is reflected in the developed quality management scheme for meat semi-finished products in agricultural production cooperative «Ermak»

Authors: IUrk Nataliia Anatolevna